Search → Connect → Pay → Complete → Review
How CFAConnect works
One platform connecting people, services, work, businesses and properties — with tracked jobs, protected payments and simple advert listings.
Step-by-step phone picture guides
Updated October 2026 · PDF downloads
Complete user guide
What CFAConnect does, then Customer and Provider sections — 64 chapters, each step with its own phone screen and the button to tap outlined.
Download PDFHow to register
Customer, provider and business registration, privacy and signing in.
Download PDFCustomer registration on phone
Create a free customer account and sign in, step by step.
Download PDFHow to pay
Confirmed payments, wallet deposits, plans, payment release and withdrawals.
Download PDFHow a job flows
Request, quote, chat, site visit, agreement, payment, completion and disputes.
Download PDF
The job journey
For services booked and paid through CFAConnect — fundis, cleaners, taxi, boda, movers, errands and delivery. Product and laundry orders follow the ordering flow below.
- 1
Find & request
Choose a provider or post what you need. Add the place, date and job details.
- 2
Provider replies
The provider accepts, quotes or declines. If a site visit is needed, agree its terms first.
- 3
Chat & agree
Open chat to ask questions. Tap Agree separately when the final scope and price are right.
- 4
Pay securely
Use the request’s payment action. Wait for a confirmed M-Pesa receipt or wallet payment.
- 5
Complete & check
The provider marks work done. Check the result before releasing held funds or approving payment.
- 6
Review & close
Leave a review. Customers return to their space; providers open earnings. Raise a dispute if something is wrong.
Flow by service
Example transaction
A customer books a plumber in Kisii Town at the plumber's own price.
- Customer pays
- KSh 3,000
- CFAConnect commission (4%)
- KSh 120
- Provider receives
- KSh 2,880
Every transaction gets a reference like CFAC-20260916-000184 with a full audit trail.
Protected payments
Money paid into a job is held by CFAConnect until the work is confirmed. If something goes wrong, either side can open a dispute and the support team reviews the chat, photos, quotation and job status before deciding.
- · All communication stays inside the platform for safety.
- · Verification reflects the checks for that badge, not a guarantee of skill or outcome.
- · SOS and incident reporting available during physical jobs.
Marketplace, Properties & ads
Marketplace
Any member can list products and services. Pay KSh 100 for 30 days of membership and post unlimited items while it is active. Buyers contact sellers directly by call or WhatsApp — no commission.
Browse the marketplaceProperties
Landlords, sellers and hosts pay a flat KSh 500 per month for unlimited property listings — for sale, rent, Airbnb, short stay, commercial, land and accommodation. Interested tenants and buyers contact you directly.
Explore propertiesSponsored ads
Feature any item at the top of the Marketplace: Daily KSh 100 (24 hours), Weekly KSh 300 (7 days) or Monthly KSh 500 (30 days). Ads are removed automatically when the paid period ends — renew to keep them live.
Advertise an item