Search → Connect → Pay → Complete → Review
How CFAConnect works
Every job follows the same tracked journey, so customers and workers always know where they stand.
The job journey
- 1REQUESTED
- 2QUOTED
- 3ACCEPTED
- 4PAYMENT RECEIVED
- 5ON THE WAY
- 6STARTED
- 7COMPLETED
- 8CUSTOMER CONFIRMED
- 9SETTLED
Example transaction
A customer books a plumber in Kisii Town.
- Customer pays
- KSh 3,000
- CFAConnect commission (10%)
- KSh 300
- Provider receives
- KSh 2,700
Every transaction gets a reference like CFAC-20260916-000184 with a full audit trail.
Protected payments
Money paid into a job is held by CFAConnect until the work is confirmed. If something goes wrong, either side can open a dispute and the support team reviews the chat, photos, quotation and job status before deciding.
- · All communication stays inside the platform for safety.
- · Verified badges show phone, identity and certification checks.
- · SOS and incident reporting available during physical jobs.